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Brighter Blooms Warranty
Ordering Replacement Plants:
If your tree or shrub dies within one year of delivery, we can offer you a one time replacement credit if you contact us within 365 days of receiving your order. No more than one replacement will be made. To request one, simply fill out the Replacement Authorization Application. There, you can upload digital photographs and detail why you need replacements. If you cannot take digital pictures, please mail your pictures to us.
Brighter Blooms Nursery
C/O Replacements
4475 Morris Park Drive Suite J
Charlotte, North Carolina 28227
We appreciate your patience as our customer service department reviews your application then contacts you.
If your tree or shrub dies within 90 days, Brighter Blooms Nursery will offer a 75% store-issued credit that can be redeemed on any future purchase. If your tree or shrub dies after 90 days of the delivery date, but before one year of the delivery date, Brighter Blooms Nursery will offer a 50% store-issued credit that can be redeemed on any future purchase.
Guarantee is void if plants are no longer carried on our website; if plants are returned with green bark, live sprouts or roots; if customer requests plants during below freezing temperatures; if plants are grown in zones not recommended for that plant.
Herbs and Vegetables are guaranteed to arrive alive to your door. Due to their unique growth patterns, they do not fall under our one year guarantee.
Any destruction of plants pursuant to weather, livestock, drought, insecticides or herbicides, fires, floods, etc. are not covered by this guarantee.
Customers are required to notify Brighter Blooms Nursery within the duration of the one-year warranty if their plants die.
No more than one replacement shall be made per order.
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Flowering Shrubs
Shade Loving Shrubs
Privacy Shrubs
Evergreen Trees
Shade Trees
Flowering Trees
Knockout Roses
Rose Trees
Sun Perennials
Shade Perennials
Daylily Perennials
Flowering Vines
Fragrant Vines
Evergreen Vines
Apple Trees
Berry Bushes
Citrus Trees