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Free Shipping on All Orders over $79 with code FREESHIP... Extended until Monday!

1. What do you need help with?

How to find your order number
You can find your order number in the email receipt we sent you when you made your purchase

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2. Please provide more information
3. Get Help/Contact Us
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Our offices are currently closed, please email for fastest response.

Ordering
When will my order ship?
What forms of payment do you accept?
How much do you charge for shipping and handling?
Do you offer discounts for bulk and wholesale orders?
Do you have a catalog?
Did my order go through?
 

Order Processing
Substitutions
Cancellations
Returns
 

Shipping and Taxes
How and Where We Ship
Shipping to a Different Address
Shipping Methods
Sales Tax
 

 

When will my order ship?
Shipping live plants is a unique process, and we do all we can to make sure that they arrive in the best condition possible. Spring is our busiest time of year. Orders are typically shipped within a few days. Some orders may be delayed due to dormancy.
 

What forms of payment do you accept?
We accept Visa, Master Card, American Express and Discover.
 

Do you offer discounts for bulk and wholesale orders?
Yes we do. Each of our description pages lists our regular quantity discounts. If your order greatly exceeds these amounts, feel free to call one of our sales representatives at 800-399-9514 for other bulk discounts.
 

Do you have a catalog?
We do not print a paper catalog. In order to keep all our information up to date (our trees and plants are growing and changing almost daily), we put all information on our website. We are very proud to say we save thousands of pounds of paper a year by offering all of our information online. If you have any questions about our products please call our sales representatives at 800-399-9514.
 

Did my order go through?
If your order went through, you'll be taken to a confirmation page with your order ID number. If you are unsure if your order was processed, please call us at 800-399-9514.
 

Substitutions
If you would like to add, swap or otherwise alter your order, please call our representatives for assistance at 800-399-9514.
 

Cancellations
Please call our customer service department as soon as possible. Cancellations cannot be done via email, nor can we process a cancellation once an order has gone to shipping. Unfortunately there is a cancellation fee of 10% with a $10 minimum. This covers our costs for processing. However, there is no fee for delaying the shipping of your order if that would be helpful.
 

Returns
Since plants are perishable items, all sales are final. Nursery stock cannot be returned without our permission. In all cases goods cannot be returned after they have been accepted, processed, improperly stored or planted. A 25% restocking fee will be charged to the customer if the trees are returned in live condition with authorization, within two weeks of receipt, plus customer will be responsible for all shipping and processing charges.
 

How and Where We Ship
We take pride in shipping the highest quality trees and plants all across the nation. Be assured that your plants are properly packaged, and will arrive to you quickly and unharmed. We ship thousands of plants a week, all over the country.
 

Shipping to a Different Address
If you'd like to send your plants to a different address, there is an option to do so during checkout. Just click "Ship to A Different Address" and fill out the address in the form provided.
 

Shipping Methods
We use FedEx and USPS to ship all our trees and shrubs. Over the years, we have found these to be the most reliable (and quickest) ways to get you your plants.
 

Sales Tax
There will be no sales tax on your order, unless you live in North Carolina (7.25%) or South Carolina (7.00%).

 

 

 

 

 

Estimated Shipping Time: Your order may ship immediately, however most orders ship in 1-2 business days (we do not ship on the weekends) from date of purchase. As noted on the website, some items are seasonal, and may only ship in spring or fall. Once your order is shipped, you'll receive an email from with a tracking number.

You may receive multiple shipments if you ordered more than one plant. This is to get your plants to you as soon as possible. However, shipping schedules can change due to unforeseen events, such as unpredictable weather. We appreciate your patience.

Days In Transit:
The map below shows the average days of transit from our location here in South Carolina.
 

Days in Transit

 

Several products are delayed shipping until the Fall or Spring. These delays are stated on the product description page and helps us insure that you get the healthiest plants possible. On rare occasions, we will delay shipping if we see severe weather forecasts for your area or ours or if we encounter other unusual issues.

If you would like to postpone or reschedule your ship date, just call us and we can send your plants out at a more convenient time for you. If you are sending plants as a gift or need them quicker than normal, we encourage you to place your order by phone.

Since plants are perishable items, nursery stock cannot be returned without our permission.
 

In some cases, hard good items (those which are not perishable) may be authorized for return, these include items such as fertilizers, planting mixes, planting kits and watering bags.
 

A 25% restocking fee will be charged to the customer if the trees are returned in live condition with authorization, within two weeks of receipt. Customer will be responsible for all shipping and processing charges.
 

We do not refund shipping cost to customers to return their plants to us.
 

By accepting nursery stock, customer accepts seller’s terms and conditions of sale, which constitute the entire agreement. In no circumstance will our liability be greater than the cost paid for the customer’s order.

 

 
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